Shipping & Payment Info
We use Royal Mail for all of our UK deliveries and most of our orders are delivered within 2 days. . Orders over £50 will automatically qualify for free Royal Mail 1st Class recorded delivery.
To qualify for "Free Local Delivery" you must be within a 3 miles radius of the LE16 Postcode.
Order cut-off for all delivery services is 3pm GMT Monday to Friday and 11:00 am Saturday. Orders placed after these times will be treated, for the purposes of delivery, as having been placed the next working day.
We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements at The.email@example.com
Working days are defined as Monday to Saturday (excluding bank and public holidays) – therefore any orders placed after 3pm on Friday will be dispatched on saturday before 11:45am
Royal Mail Signed For delivery requires a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.
Special Delivery items are guaranteed 'next day before 1pm' except
for orders placed on Fridays or over the weekend. Orders shipped on
Friday are guaranteed to be delivered by 1pm on the following Monday.
Please see the Royal Mail website at www.royalmail.com for terms and
Please be aware that although we will do all
we can should the worst happen, we are not responsible for goods that
are delayed or go astray once they have been despatched to Royal Mail.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
The Signed For service is insured up to the value of £50. We recommend choosing this option for all deliveries, offering it to our customers at a discounted rate.
If your order has not arrived within 5 working days please contact us with your order number immediately.
If you require any clarification on the above please feel free to contact us by emailing: The.firstname.lastname@example.org