RETURNS AND CANCELLATION POLICY
PLEASE NOTE: The.serial.vapists only offer a warranty on faulty products. We do not offer a warranty in the case that you do not like the product.
Please check all goods when you receive them as the warranty will run from the date of your receipt.
You will have 14 days from the date of receipt to cancel your order. You can return the order to us unopened and in its original condition to receive a full refund (customer to pay shipping costs). Tanks and any other products which have contact with the mouth are exempt from the 14 day money back guarantee unless faulty.
The following procedure must be followed in order to carry out a warranty claim: email The.firstname.lastname@example.org informing us of the Order ID (or your full name) and a reference to the item in question. A copy of the returns form will then be sent out to you. Please note that failure to fill out the returns form can result in a delay in processing any warranty claims. Once the goods are received, The.serial.vapists will test and inform you of the findings. If the goods are found to be faulty then we will immediately ship out replacement items or issue a refund. Please allow 3 working days for accurate testing and a response. Please do not send anything back without approval.
All returns must be sent to the address below ;
24 Northampton Road